Reputation Management Built for Healthcare

After a patient visits your practice, Miren Reputation sends a personalized SMS or email inviting them to share their experience. You control the timing, the message, and which platforms patients are directed to. The system uses smart routing to send satisfied patients to public review sites and route less satisfied patients to a private feedback form, giving you a chance to address concerns before they become public.

Patient privacy is a top priority. Review response templates are designed to avoid disclosing any patient information. The system flags potentially risky language before a response is published, helping your team respond professionally without inadvertently confirming someone as a patient. We also provide resources to help your team understand best practices for responding to reviews in a healthcare setting.

Negative reviews trigger an instant alert so your team can respond quickly and professionally. Miren provides professionally crafted response templates tailored to common scenarios -- scheduling issues, wait times, billing questions, and more. Our AI drafting tool can also generate a personalized response for review by your staff. In cases where a review violates a platform's terms of service, we guide you through the flagging and removal process.

Miren Reputation monitors over 50 review and directory sites, including Google Business, Healthgrades, Vitals, Yelp, RealSelf, WebMD, Zocdoc, Facebook, and many specialty-specific platforms. If your practice appears on a site we do not currently track, our team can add it during onboarding at no extra cost.

Miren Reputation is available as a standalone platform for $197 per month with no long-term contract required. It is also included at no additional cost with any Miren website plan, making it an excellent value when bundled with your practice website. Visit our pricing page or schedule a demo to find the option that works best for your practice.

Absolutely. Miren Reputation works as a fully independent platform. You do not need a Miren website to use it. That said, practices that combine reputation management with a Miren website and SEO strategy tend to see significantly faster growth in both review volume and new patient acquisition.

Initial setup -- connecting your review profiles, configuring workflows, and customizing templates -- typically takes one business day. Most practices begin receiving new reviews within the first week and see a measurable increase in monthly review volume within 30 days. Improvements in star rating averages usually follow within 60 to 90 days depending on starting volume.

Practices using Miren Reputation see an average 312% increase in monthly review volume and a significant lift in average star rating. Because higher ratings directly influence local search rankings and patient decision-making, most clients report a noticeable increase in new patient calls within the first two to three months. A single new patient often generates enough lifetime revenue to cover several months of the platform fee.